Colmeia - Smart Flow Module: Build bots in just a few days

Leverage information such as:

1 Name:
Use the default name of the channel or the previous interaction.
2 Address:
Search by ZIP code, address, or georeferencing, always validating the address and displaying a list of similar options for disambiguation, if necessary.
3 E-mail:
Format validation and ownership confirmation via a token with three letters and two numbers.

Service workflows in 15 minutes

Traditional projects often take months to be completed in the market. At Colmeia, you can set up a complete customer service workflow in just 15 minutes, without worrying about individual validations or needing programming knowledge.

Only one is truly Smart

Smart features to optimize your workflows:

1 Smart Fields: Address completion using Google Maps, ZIP code, Voice, and GPS, sending QR Codes to users, conducting NPS surveys, and implementing two-factor authentication.
2 Smart Messages: Intelligent classification of bot messages, controlling the conditions, frequency, and purpose of message display.
3 Smart Form: Graphical creation of forms integrated with the bot without the need for programming, adjusting the maximum reuse time, and viewing submitted data in real-time.
4 LGPD out of the box: Customer data is securely anonymized, with the ability to create menus for conversation history requests and include Opt-in and Opt-out options in workflows.

Benefits only Colmeia offers

Leverage our framework with Smartfields features, covering everything from addresses to LGPD routines for your customers.

Navigate and get responses via voice or text.

Make real-time adjustments during updates to journeys, menus, and texts, without disrupting the user experience.

Grant controlled access to each part of the bot and keep maintenance divided among separate teams.

Easily scale using programming resources with support for Microsoft and Google TypeScript, integrated with an IDE on the platform.

Monitor user navigation with dashboards, detecting abandonment in real-time for immediate optimizations.

Accept the Colmeia Challenge

Smart Flow makes building and maintaining sophisticated customer service workflows easy. Anyone can create and implement complete journeys for customers and partners. Accept the Colmeia Challenge and watch a customer service flow be created in just a few minutes.

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