Guide your strategies with precise insights. Access detailed reports, charts, and conversation histories.
![Discover the Full Potential <br />
of [Colmeia Analytics]<br />
<br />](https://colmeia.cx/wp-content/uploads/2023/12/analytics_dash_1-1.png)
![Discover the Full Potential <br />
of [Colmeia Analytics]<br />
<br />](https://colmeia.cx/wp-content/uploads/2023/12/analytics_dash_2-1.png)
Get a clear picture of how quickly your agents respond to customers, assess the performance of each agent and department, monitor wait times, average handling time, first-contact resolution rates, and more.
Learn about the percentage of messages that are read, responded to, ignored, marked as spam, or have errors in each of your campaigns. Find out when your customers are most likely to engage with your messages, the status of your communication strategy, and keep track of opt-out requests.
Discover where customers are dropping off in conversations and why. Examine session durations, identify common areas of confusion or delays, pinpoint which AI intents need improvement, and see which paths in your communication flow are more or less engaging.
Explore your data from start to finish and easily keep track of what matters most!
Utilize support forms to organize specific cases for your business, like “complaints,” “chances of hiring,” and “service appointments.”
You can also track customer satisfaction with both your bot and your agents directly from the dashboards.
